Terms of Service

Who we are

QuestKeep is operated by Wittenberger Industries S.R.L., a company registered in Romania with registration number (CUI) 48987950, Trade Register number J2023004467125 (EUID ROONRC.J2023004467125), and registered office at Strada Lazăr Gheorghe nr. 7, Scara 3, Etaj 4, Ap. 48, Cluj-Napoca, Cluj County, Romania. In these terms, "we" and "us" means that company.

The quickest way to reach us is in-app feedback from Family settings. You can also write to us at the registered address above or at contact@wittenberger.io.

What QuestKeep is

QuestKeep is a web app for families. A guardian sets up a family Keep, adds a profile for each child, and turns everyday tasks into quests. Children claim quests on a shared family device, a guardian approves them, and the child earns play-money coins to spend on rewards the family sets.

QuestKeep is sold as one paid plan, Basic, with every feature included. There is no free tier and no advertising.

The account

One grown-up — the guardian — creates the family Keep and holds it. You must be at least 18 years old to create a Keep or to join one as a guardian. The guardian who creates the Keep is the party to this contract, can invite other guardians, sets the family's rules, and is responsible for what happens under the account. Every guardian you invite accepts these terms when they join.

You need a real email address you control, because that is how you sign in and recover access. Keeping your sign-in safe is your responsibility; tell us promptly if you think someone else has used it.

Children and supervision

Children do not get their own QuestKeep account. A guardian creates an adventurer profile for each child inside the family, and the child signs in on a shared family device with a short PIN. Children never enter an email address and never meet our sign-in provider.

You may add a child to your Keep only if you hold parental responsibility for that child or have the permission of someone who does. QuestKeep is a tool for a supervising adult: approvals, coin values, rewards, and any real-money settlement are the guardian's decisions, made in the guardian's judgement.

Coins are play money

Coins in QuestKeep are play money for a family game. The Royal Treasury tracks what a family has agreed a child may convert; the actual money changes hands between you and your child, outside the app. Share prices shown in the Royal Treasury are delayed end-of-day figures from a third-party data provider, shown for learning only, and they may be late or wrong.

QuestKeep is not a bank, a broker, a payment service, an investment product, or a financial adviser. Nothing in the app is financial advice, and no coin, balance, or vault bonus is a real financial instrument.

Plans and prices

QuestKeep Basic costs €5 per month or €50 per year. Prices are in euros; your bank may convert them and charge its own fees.

The price that applies is the one shown on the Billing page when you subscribe. We may offer discount codes, which you enter at checkout and which apply only on the terms shown with them.

The free trial

Every new subscription starts with a free trial of 14 days. To start it, a guardian picks the monthly or annual plan on the Billing page and is taken to Stripe Checkout, Stripe's own payment page, to enter a card. Nothing is charged during the trial. If you do not cancel before the trial ends, the plan you chose starts automatically and your card is charged the full price on the day the trial ends.

We may also give a family a trial code that opens QuestKeep for a stated number of days without a card. When that time is up, access pauses unless a guardian subscribes; nothing is charged automatically.

Renewal and payment

Your subscription renews automatically at the end of each month or year, at the price then in effect, until you cancel. Stripe, our payment provider, processes every payment: card details are entered on Stripe's pages and stay with Stripe, so QuestKeep never sees or stores your card number. From the Billing page a guardian can open the Stripe Customer Portal to update the card, see invoices, or cancel.

If we change the price, we will tell you in the app and by email at least 30 days before it applies to you, and the new price starts only from your next renewal after that notice. If you do not want to pay it, you can cancel before then.

Cancelling

You can cancel at any time from the Billing page, which opens the Stripe Customer Portal. Cancelling takes effect at the end of the current billing period: no further payment is taken, and QuestKeep stays fully available until the period you have already paid for runs out, or until the trial ends if you cancel during it. Until then you can change your mind in the same place.

Deleting the whole family account (see Ending your account) is different: it cancels the subscription immediately, because there is nothing left to give access to.

Your 14-day right of withdrawal

If you are a consumer, you have the right to withdraw from this contract within 14 days of the day you subscribe, without giving a reason, under Romanian Government Emergency Ordinance 34/2014, which implements the EU Consumer Rights Directive. Because every subscription starts with a 14-day free trial, the withdrawal period and the trial run side by side: cancel within those 14 days and you pay nothing. If you are ever charged within 14 days of subscribing and you withdraw, we refund that payment in full, to the card you paid with, within 14 days of hearing from you.

To withdraw, cancel from the Billing page or send us a clear statement that you want to withdraw, through in-app feedback or the contact details under Who we are. You may use the model withdrawal form from the annex to Emergency Ordinance 34/2014, but you do not have to.

Refunds

Apart from the right of withdrawal above, payments are not refundable, and we do not refund part of a month or year when you cancel, or when the owner deletes the family account mid-period, unless the law requires it. If you think you were charged by mistake — for example twice, or after you cancelled — tell us and we will refund any charge that should not have happened. Refunds go back to the card you paid with.

If a payment fails

If a renewal payment fails, Stripe retries the card automatically over the following days and we email the family's owner — the guardian who set up the Keep — to ask them to update the card in the Stripe Customer Portal; QuestKeep stays open during that time. If the retries run out, Stripe ends the subscription and the family's Keep is locked: guardians and adventurers see a notice instead of the app.

Nothing is deleted when a Keep is locked. The Billing page and the data download stay available, the owner can still delete the family account, and subscribing again opens the Keep exactly as it was.

Acceptable use

Use QuestKeep for your own family. Do not try to reach another family's data, break the sign-in, hammer our servers, resell access, or put content in the app that is illegal or unsuitable for children.

We may suspend an account that does any of this, and we will tell you why when we can.

Availability and changes

We work to keep QuestKeep running, but we do not promise it will be available all the time. It will sometimes be down for maintenance, for a release, or because of a problem at our hosting provider.

We may improve, change, or remove features. If we remove something that is a main part of what you pay for, we will tell you in advance, and you may cancel and get back the unused part of a prepaid period.

Liability

We provide QuestKeep with reasonable care and skill. To the extent the law allows, we are not liable for indirect or consequential loss, for coins or history lost to a bug or an outage, or for decisions a family makes using the app, and our total liability to you in any 12 months is limited to what you paid us in that period.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for intent or gross negligence, or for fraud, and nothing here affects your statutory rights as a consumer, including your rights if QuestKeep does not match what these terms describe.

Ending your account

You can stop using QuestKeep whenever you like. A guardian can delete adventurer profiles from Family settings. Only the family's owner — the guardian who set up the Keep — can delete the whole family account; doing so cancels any subscription immediately and permanently removes the family's data from QuestKeep. Any other guardian cannot delete the family, but can leave it from Family settings: that signs them out and removes their own guardian profile and the Feedback messages they sent, and leaves the children's profiles, their quests and coins, and the other guardians untouched. The Privacy Notice explains what neither action removes, such as your sign-in account and the payment records Stripe keeps.

We may suspend or end an account that seriously or repeatedly breaks these terms, after warning you where we reasonably can. If we stop running QuestKeep, we will give you at least 30 days' notice and refund the unused part of any prepaid period.

Complaints and disputes

If something goes wrong, tell us first through in-app feedback or the contact details under Who we are, and we will try to put it right.

If you are a consumer and we cannot settle it, you can complain to the Romanian National Authority for Consumer Protection (ANPC) at anpc.ro, or use its alternative dispute resolution service (SAL).

Governing law

These terms are governed by Romanian law. If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and you can bring a claim in the courts where you live or in Romania.

Changes to these terms

We will update these terms when QuestKeep or the law changes, and the date at the top shows when we last did. If a change matters to you — for example the price, what you get, or how we handle your family's data — we will tell you in the app and by email at least 30 days before it takes effect, and you can cancel before then if you do not accept it.